Webinar: All about Service Innovation

The Service Industries have been the dominant contributor to GDP and employment in both developed as well as developing countries all around the world. This global phenomenon of services economy growth has largely been achieved due to major advances in the fields of Information & Communication Technologies (ICT).

But the future growth of Services and advances in ICT will require much deeper understanding of Services and the related industries such as healthcare, finance, telecom, retail, energy, education…etc and developing the right technology platform, solutions for different usage models and work loads.

The field of services is too large and complex for any one organization to completely understand all the issues and their requirements and find all the right answers.

Join myself and Kris Singh, President of Service Research and Innovation Institute and Program Director for IBM Service Research Strategic programs to learn more about Service Innovation and learn to develop, build information technologies that build the Smarter Planet in our upcoming webinar on March 1st. It’s free, and I personally recommend that you check it out. I’ve deliberately kept it short and sweet to 30 mins including Q&A’s.

March 1st, 2011
Time: 3:00PM EST, (GMT-5)

Register Now:
click here

If you would like to share it with your network, please feel free to use http://bit.ly/krisweb

An example of a Social Business – DeveloperWorks @ Lotusphere

DeveloperWorks is a perfect example of a social business. We have been able to integrate social in every aspect of our processes — internally and externally. Marketing, Support, Developement, Education, Enablement, Training. You name it, we have done it.

In fact,we have saved over $100 million by utilizing the portal to provide support and received a Groundswell Award for it as well from Forrester.

Check out the interview by our Stacy Pschenica and check out the Social Business at #LS11 – DeveloperWorks session #INV210 on “The Premier Web-based Resource and Social Network for IT Professionals, Students and Designers Worldwide” hosted by our favorite Stacy.