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IBM Web 2.0 goes to work and why Twitter is failing?

by Bilal Jaffery on February 18, 2009 · Comments

in IBM,web 2.0

Thanks goes out to Luis Benitez who posted this slide on his blog recently. Ever since moving into IBM Software group’s web marketing division, I have also been extremely impressed with my executive management (under the guidance from Gina Poole, our VP), who has been aggressively pushing for real-world adoption of Web 2.0 technologies internally and externally.

Coming from a background where I literally grew up with Web around me (I can still remember logging into BBS’s with my 2400 BAUD modem on IBM PS/1 upgrade that I got after dealing with my dreaded 286 for 4 years.) To some of us, who grew up with the web around us, we often take digital collaboration for granted. But my dear visitor, if you haven’t noticed already, out of the Fortune 100, IBM is greatly ahead of the curve in creation, adoption and implementation of Web 2.0 technologies that actually work within a business environment.

As one of my close friends, Nabil Uppal, once candidly declared– that the current state of social media is equivalent to the writings on a washroom wall, i.e., from his perspective, in the current state of the web, there is no real and practical way of filtering out noise from quality .

As often noticed on Twitter, everyone is an ‘expert’ at something and I don’t know about you, but my timeline is filled with unwanted spam and junk. Overall, there is an urgency to increase the the number of followers on Twitter, but unfortunately, at the expense of quality.

According to a friend, Nabil, "There is no real way of increasing the quality of the postings coming from the folks. Every second person on twitter is an expert at something and will help me learn internet marketing." IBM’s research is currently working on technologies to just solve Nabil‘s problems – by automatically assessing quality and credibility of the conversations within the network as time passes. Now that’s a good use of chit chat.

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  • Gentlemen,

    I agree that that I can filter out noise on twitter by adjusting my followers. However, I had named twitter as one of the examples, I should've ventured into other networks as examples.

    What about a real friend on facebook or linkedin who I would still like to keep as my connection but their constant messages, status changes and group postings on the network are almost spam like. I know on facebook, they have implemented filter ability based on what I would like to see on my timeline from certain individuals, but what about the rest of the networks?

    This should be a normal 'best' practise on every network and future networks to come.

    Maybe if twitter implemented a way for me to find a 'real' expert on the topic based on the tweets and not their profile bio?
  • The rules for getting quality with Twitter are easy:

    Follow the people who give you quality.
    If you're not getting quality from someone, stop following them.
    If you get noisy @messages from someone, block them.
    Pay attention to RTs, because they'll help you with #1 and #2.
  • I am not sure I agree. What you are showing is the same issue just using Lotus Connections, BeeHive, ManyEyes and CatTail (might have missed one). You still have clutter, you still have the ability to weed out who you don't want in all systems.

    If you are getting polluted with Internet marketing, then stop following, jsut as you would not consider their sources while in Connections. It is all about filering and yes, finding the true experts.. However, it isn't what network you use most of the time, but how you use it. Some of the small niche social network sites have stronger experts than 300,000 that have profiles, blogs and bookmarks.
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